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Hi, I need to book an oil change for my Camry this week.
07:42 PMOf course!
07:42 PMI have Thursday at 10 AM or Friday at 2 PM. Which works best for you?
07:43 PMThursday at 10 works great.
07:44 PMPerfect, you’re confirmed for Thursday at 10 AM.
07:44 PMYou’re all set. Thanks for choosing Flai!
07:45 PMDealer groups using Flai: Alpine Automotive, Cardinale Automotive Group, Carter Myers Automotive, Fifth Wave Automotive Group, Findlay Automotive Group, Freeman Motorco, Gómez Hermanos, Hiley Automotive Group, Hudson Automotive Group, Indigo Auto Group, JN Group, Kahlig Auto Group, Mountain West Auto Group, PR1CE Family Dealerships, Premier Automotive, Price Family Dealerships, Servco, Trophy Automotive Dealer Group.
Your team has a dealership to run, but they can’t be everywhere.Flai handles calls, outreach, and the everyday work of keeping customers moving, from scheduling to reminders and follow-ups, so your team can focus on the customers in front of them.
Flai brings every service conversation, appointment, and customer into one AI-powered system built to help your dealership drive more ROs.
Dashboard
Total calls
1,765
Fully resolved by AI
94%
Calls over time
Hi Steve! Your Jeep is due for maintenance. Does Tuesday at 10am or Wednesday at 2pm work?
09:06 AMWednesday at 2pm works for me!
09:11 AMAppointments booked
247
Reply rate
47%
Which customers have been calling more than 3 times over the past week?
11:24 AMCustomer Follow-up
“What’s hurting our CSI this month, and what should we fix first?”
04:38 PMCSI over time
Answer every customer and turn inbound demand into appointments.
Automatically reach the right customers at the right time and turn service opportunities into appointments.
Understand what’s happening across your customers, team, and appointments — and know what needs your attention.
Catch unhappy customers before they become bad surveys and understand what’s driving CSI across your team.
Flai works every lead your team can’t get to, helping your dealership convert more leads and sell more cars.
Cover missed, overflow, and after-hours calls so every interested buyer gets captured.
Automatically reach out to leads that went quiet and bring them back into the conversation.
Ask about calls, leads, and re-engagement to spot opportunities that need attention.
Respond to new leads as they come in and start the conversation while buyer intent is highest.
BUILT TO CONNECT
We integrate with your existing dealership technology stack, including your scheduler, DMS, and CRM.
Flai delivers delightful and personalized conversations — always available, endlessly patient, and able to reason, predict, and act in real time.
This is Amanda with Toyota. Who do I have the pleasure of speaking with today?
09:41 AMHi Amanda, this is Vincent.
09:41 AMGreat to meet you, Vincent. What can I help you with today?
09:41 AMSo my car lately, I’ve been noticing that it steers to the left when I let go of the steering wheel. I was wondering if you guys could tell me what that could be about, and if it’s something that needs service.
09:41 AMThanks for explaining, Vincent. That definitely sounds like something we should check out — it could be an alignment issue, uneven tire wear, or something else with the suspension. I recommend bringing your car in for a quick inspection. Can I get the year, make and model of your car so I can check our earliest service availability for you?
09:42 AMYeah, it’ll be a 2021 Volkswagen Jetta.
09:42 AMThanks, Vincent. So a 2021 Volkswagen Jetta — are you hoping to get this checked out as soon as possible, or is there a certain day this week that works best for you?
09:42 AMIdeally Tuesday or Thursday in the morning.
09:42 AMLet me check our service schedule for Tuesday and Thursday mornings. One moment while I look that up.
09:42 AMWe have an opening this Thursday, December 18th at 9 AM for a service check. Would you like to book that time for your Jetta?
09:42 AMGreat, I’ll reserve Thursday at 9 AM for your service appointment. Is this the best number to reach you at if we need to follow up?
09:43 AMYeah.
09:43 AMYou’re all set for Thursday at 9 AM. We’ll take a look at your Jetta and get that steering issue sorted out. Is there anything else I can help you with today?
09:43 AMNo, that’s all. Thank you, have a good day.
09:43 AMThanks, Vincent — you have a great day too. Can’t wait to see you.
09:43 AMFAQs
Everything you need to know about Flai
Flai handles customer communication across service and sales. It answers inbound calls, books appointments, handles customer outreach, re-engages opportunities, and allows your team to focus on the customers in front of them.
Yes. You set the voice, the tone, the hours it operates and the rules it books under. Anything it is not certain about gets escalated rather than guessed at.
Most dealerships go live within 7 days, as long as the required integrations are enabled on time.
Every dealership is assigned a dedicated Customer Success Manager who works closely with the team to ensure Flai runs smoothly and follows all store-specific workflows, rules, and preferences.
Yes. Flai supports all major languages and is already used successfully by dealerships across diverse markets, including Hawaii, California, Florida, and Puerto Rico.
Flai connects to the CRM, DMS and scheduler you already run, so appointments land in the same calendar your advisors are working from today.
Dealerships running Flai recover the calls they were missing outside opening hours and cut the hours advisors spend on the phone. The case studies above show the numbers our customers report.
Customer data is encrypted in transit and at rest, consent and opt-out are handled on every channel, and call recordings follow the retention rules you set.
